Frequently Asked Questions
Shopping Information
Our Banarasi sarees are renowned for their exquisite craftsmanship, intricate designs, and luxurious fabrics enhanced with gold and silver zari work. Each piece reflects generations of weaving excellence and cultural heritage from Varanasi.
Yes! We offer an innovative design tool that lets you create unique sarees. You can visualize your design on models before ordering. Note that customized products are non-returnable.
Domestic (India): Dispatched in 3-5 working days, delivery in 5-7 days.
International: 8-15 working days. Free shipping on orders above ₹25,000 (except Special Price items).
Yes! We ship worldwide via express couriers. Most international orders are shipped Delivery Duty Paid (DDP), meaning no additional customs charges at delivery. Orders above certain values may require additional documentation.
Payment Information
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Indian payment methods like UPI and Net Banking. All transactions are secure and encrypted.
Absolutely. We use industry-standard encryption and trusted payment gateways. We never store your full payment details on our servers.
Payment is processed immediately upon order confirmation. For any transaction issues, you'll be notified immediately.
Currently, we only accept prepaid orders to ensure faster processing and delivery of your handcrafted Banarasi silks.
Return & Exchange
Due to the delicate nature of handwoven silks, we only accept returns for manufacturing defects or incorrect dispatches. Requests must be made within 48 hours with supporting images. Products must be unused, unwashed, and in original packaging.
No. Customized products, stitched blouses, sale items, and products with fall/pico/tassels are non-returnable. Minor color variations due to photography or screen settings don't qualify for returns.
Refunds are issued as store credit or bank refunds within 7-15 working days. Bank refunds may have processing charges. For incorrect/damaged items, we may offer replacements of equal value.
You may cancel unstitched sarees, stoles, and dupattas before shipment. Customized items cannot be cancelled. Refunds may be issued as credit notes or bank refunds (minus processing fees).
Product & Care
Dry clean only. Store folded in muslin cloth to allow fabric to breathe. Avoid direct sunlight and moisture. Never machine wash or wring the fabric as it may damage the zari work.
Due to fabric texture, lighting during photography, and screen calibration differences, colors may vary slightly. These variations are inherent to handwoven textiles and don't qualify as defects.
As a fourth-generation Varanasi-based weaver family since 1920, we use traditional techniques with premium silk and real zari (gold/silver threads). Each saree comes with our authenticity certificate.